Parental Questions & Answers

Below are frequently asked questions and parental concerns:

Who are the Mobile Crèche Company Ltd?

The Mobile Crèche Company Ltd has been operational for over 10 years, established by Julie Williams Bsc, who has over 20 years experience in the childcare sector. Over the past 6 years we have cared for over 20,000 children attending a huge variety of events throughout the UK.Our teams are highly qualified and experienced professionals who really care that you and your child/ren gain the most you can from these events. 

What activities / equipment does the crèche provide?

The rooms are set up much like a static day care centre. We have arts and crafts, group games, songs and stories, role play corner, large play area, tv/video and play station games alongside a fully equipped baby area. More importantly we are there to ensure the children have FUN. Our staff are fully interactive with the children and ensure they don’t want to leave at the end of the day! 

Can I pop in and see my child at tea break?

We request that you don’t come into the crèche room once the children are registered in as this can unsettle them. We will ALWAYS come and get you if your child is distressed and we cannot settle him/ her. It can seem a little manic during registration, but please don’t worry, within half an hour peace and calm is restored! By the afternoon session most of the children can’t wait to come back!

My child has medication / tracheotomy or other specific medical need?

You will be asked to complete a medication form authorising a qualified member of staff to administer the medication (this person is also supervised on administration). If your child requires a change of trachy or other additional aids, we ask you to give a demonstration to the child’s key worker as each piece of equipment is individual to the child. You are also welcome to come into the crèche and change the equipment yourselves if this feels better to you.

I’ve never left my child and don’t know how he/she will settle?

Each child is assigned a key worker and they will always listen to your needs and re-assure you. Each key worker has no more than 5 children in his/her care. In the very rare case that a child does not settle, we will always come and get you. If you have specific concerns prior to attending the weekend please feel free to give Julie a call on 0800 4580 187.

Communication

 All crèche staff have basic sign and can communicate with the age group of the children they work with. All Crèche staff have also undergone in house Deaf Awareness Training and communication skills. Crèche can be opened early upon request  to allow for parents to discuss their child’s additional needs if they have any worries or concerns.

Is there any evening childcare so that I can network with other parents / carers?

The Mobile Crèche Company Ltd will open up the crèche facility for you and your children in the evenings so that you can sit and relax and chat (weekend creches). This is under Parental Supervision and no responsibility can be taken by the company for your child’s health and safety.

Behaviour Policy:

If, in the rare event a child is disruptive to the point that he / she damages equipment, poses a physical threat to other children / adults, we will ask you to remove your child from the crèche. If you feel that your child does require 1:1 due to behavioural difficulties PLEASE inform the events team prior to the event. In the event of unreasonable behaviour the MCC staff will, in the first instance:

Try Positive Distraction Methods, If this does not work,

We will try calming techniques such as, taking child for a walk,....If this doesn’t not work and child is increasingly distressed...we will come and ask you to assist.

Child Protection Policy

All Crèche staff have undergone child protection training and copies of all our policies and procedures are available on site for you to view. Please ask the Crèche Leader.

Complaints Procedure

In the instance that you may have a worry or concern regarding the crèche facility, the staff, or the care of your child please log your complaint with the Mobile Crèche Leader at your venue. They will record the incident and will happily work with you to resolve any issues immediately. If you are not happy with the outcome you will be given a copy of our complaints procedure with further steps to take until the matter is resolved to your satisfaction.